Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department has taken to ensure staff at a JobCentre Plus are adequately trained in their duties to improve the level of claimant satisfaction rates.

The Department has effective processes to identify individual training needs, resulting in role specific learning, including the provision of excellent customer service. This is underpinned by workplace consolidation activities observed by managers, which supports individuals to continuously improve and develop their skills and knowledge.