Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, with reference to his Department’s press release entitled Tough new rules force suppliers to fix faulty smart meters, published on 10 March 2026, what information his Department holds on the average time taken for suppliers to fix faulty smart meters.

The Department does not hold data on the average time taken by energy suppliers to resolve reported issues with smart meters, but we know too many are waiting an unacceptable amount of time. Ofgem is responsible for regulating suppliers against their obligations to restore smart meters into smart mode and are taking compliance action against the worst performers.

The Government wants to speed up the resolution of smart metering communication issues and has confirmed a new requirement (coming into force in May) for suppliers to restore smart meters into smart mode within 90 days or face action by Ofgem.