Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, with reference to his Department’s press release entitled Tough new rules force suppliers to fix faulty smart meters, published on 10 March 2026, whether his Department has a preferred target response time for suppliers to fix faulty smart meters separate to the proposed 90 day maximum response time.

From May 2026 energy suppliers will be obligated to take all reasonable steps to resolve issues with smart meters not operating in smart mode as soon as possible, and within 90 days from when they first become aware of the issue. In many cases we would expect resolution to be well within the 90-day limit. Ofgem is responsible for regulating energy suppliers against this obligation.