Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, with reference to his Department’s press release entitled Tough new rules force suppliers to fix faulty smart meters, published on 10 March 2026, what steps his Department is taking to help ensure consumers are aware of their rights when a smart meter is not functioning correctly.

In August 2025, the Department published a consumer guide, outlining rights and expectations, on the government website available at https://www.gov.uk/government/publications/smart-meters-your-rights-and-expectations/smart-meters-your-rights-and-expectations.

The Department works closely with Smart Energy GB, who run the national campaign for smart meters, and consumer organisations such as Citizens Advice to raise awareness of consumer rights in relation to smart metering. Ofgem also publishes consumer guidance on its website.