Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure that the Access to Work programme has adequate resources to meet projected demand.

Demand for Access to Work has increased significantly since 2019/20, with more than double the number of applications in 2024/25. Since March 2024 we have increased the number of staff working on Access to Work claims by 29% from 500 full time equivalent (FTE) to 648 FTE in March 2026. Case managers prioritise applications where the customer is due to start a job within four weeks, we continue to streamline processing, improving consistent decisions, strengthening quality checks and enhancing case manager calls with customers and employers. Further to this, we continue to recruit and train new case managers.

We are continuing to consider what support we provide in this space in the future. We will make use of the outcomes of the Pathways to Work Green Paper consultation, the Collaboration Committees, and upcoming work of the Independent Disability Advisory Panel to inform the future direction of Access to Work. We recognise the importance of the National Audit Office’s findings and are carefully reviewing their recommendations. These insights will support and strengthen our work to ensure the scheme continues to meet customer needs while delivering value for money.