Small Claims: Electronic Government

(asked on 25th March 2026) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what evaluation his Department has undertaken of the effectiveness of digital court reform programmes in ensuring timely, fair and transparent case management for small claims.


Answered by
Sarah Sackman Portrait
Sarah Sackman
Minister of State (Ministry of Justice)
This question was answered on 13th April 2026

The Department published its evaluation of the Online Civil Money Claims service on 11 September 2025, available on GOV.UK at: HM Courts & Tribunals Service Reform: Digital Services Evaluation - GOV.UK. This evaluation included assessments of case timeliness, equality outcomes and perceptions of fairness, and user experiences of and trust in case management.

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