Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what mechanisms exist for individuals or businesses to seek redress or compensation when court administrative errors result in financial loss or procedural disadvantage.

When administrative errors result in financial loss or procedural disadvantage, individuals or businesses can seek redress through the HMCTS administrative complaints process. The aim of the complaints process is to put the complainant back to the position they were in before any error occurred. HMCTS will consider making goodwill (ex-gratia) offers to cover any direct financial losses that have occurred, and to recognise the impact the error has had.