Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, how his Department monitors the different methods by which patients book appointments to see a GP in England.

NHS England publishes monthly data on submissions received via online consultation systems, including clinical and administrative requests, and the number of cloud-based telephony calls received by general practices (GPs). The annual General Practice Patient Survey and the monthly Office for National Statistics Health Insight Survey collect data on the methods patients use to contact their GP and the perceived ease of contact with each method.

As part of our ambition to end the 8:00am scramble, we want patients to contact their practice by phone, online, or by walking in, and for people to have an equitable experience across these access modes. To ensure that patients are not digitally excluded, the GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a GP. Practice receptions should be open so that patients without access to telephone or online services are in no way disadvantaged.