Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the potential merits of publishing service performance against expectations targets for (a) Royal Mail and (b) non-Universal Service Obligation parcel operators.

The Postal Services Act 2011 designates Ofcom as the independent regulator for the postal sector with the powers to impose and enforce regulatory requirements on postal operators to fulill its functions in relation to postal services. The Government has no plans to seek change to the statutory requirements in this sector.

Ofcom requires Royal Mail to publish quarterly reports and an annual summary of its performance against its delivery standards.

In its review of postal regulation in 2022, Ofcom committed to ongoing monitoring of operators’ performance and keep under review the need for additional regulation to protect consumers.