Question to the HM Treasury:

To ask the Chancellor of the Exchequer, pursuant to her Department’s press release entitled Government to Improve Support for Affordable Debt Repayments, published on 20 March 2026, whether guidance will be issued to departments to distinguish between deliberate non-payment and financial hardship.

Some government organisations share information to support debt management, including to help assess an individual’s ability to pay. Where data is shared, it may include information relating to income, employment and benefits, depending on the purpose, the lawful gateway and the specific debt and department involved. This data can be used as a way to distinguish between financial hardship and deliberate non-payment. Departments and ALBs will apply their own policies and statutory frameworks when determining the most appropriate approach to debt recovery, but government guidance on support for those in financial difficulty is available at Public Sector Toolkits - GOV.UK.

Any sharing and use of personal data for debt management purposes is carried out in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Where data sharing takes place under the Digital Economy Act 2017, it is subject to the Act’s statutory framework and the Digital Economy Act Code of Practice, including requirements and principles on lawful purpose, necessity and proportionality, security and accountability.

Performance against the strategy will be monitored by the GDMF in line with the Cabinet Office functional standards and governance requirements. Where monitoring indicates that intended improvements are not being achieved, the GDMF will use established functional governance to work with departments and ALBs to understand the issues and support improvements, including through guidance, sharing good practice and engagement with relevant organisations.