Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to Answer of 22 January 2018 to Question 122972, whether the figure cited of overall satisfaction for personal independence payments included responses from people whose claims were disallowed.

The Claimant Service and Experience Survey includes Personal Independence Payment (PIP) claimants who have had contact with DWP in the three months prior to interview and whose claims were successful. The latest overall satisfaction figure for PIP is 87% in 2016/17 (from 76% in 2015/16) as published on 22 February 2018 and available at GOV.UK: https://www.gov.uk/government/publications/dwp-claimant-service-and-experience-survey-2016-to-2017