Question to the Home Office:

To ask the Secretary of State for the Home Department, what the policy of UK Immigration and Visas is on returning passports to immigration applicants by (a) recorded delivery, (b) first class post, (c) second class post and (d) other means.

UK Visas and Immigration use various methods when returning valuable documents (including passports) to its customers, this is clearly set out to customers as part of the application process. Customers have the option to arrange recorded or special delivery should they wish. Or to apply using our premium routes which allows them to make an application without giving their documents up at all.

When we are informed of errors we work promptly to rectify them, including the loss of valuable documents. Customer feedback, including complaints, are taken into account to ensure we offer value for money; which includes improving the services we offer, the quality of the decisions we make and the provision of an excellent customer service.