Members: Correspondence

(asked on 13th March 2018) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what assessment she has made of the ability of MPAM to respond to correspondence from hon. Members within the service standard of 20 working days.


Answered by
Caroline Nokes Portrait
Caroline Nokes
This question was answered on 16th March 2018

From July 2017, the Home Office saw an unprecedented level of intake in Members written correspondence about immigration matters. The continued increase had an impact on the Home Office’s ability to respond to all written correspondence within the service standard of 20 working days from receipt.

The recruitment and training of additional staff has enabled the Home Office to deal with outstanding correspondence and allow a return to meet service standard.

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