Emergency Calls: Standards
(asked on 27th January 2023) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what data his Department holds on the average wait time for 999 calls for medical emergencies in (a) January 2022, (b) June 2022 and (c) December 2022.
The mean average waiting time for 999 calls in January, June and December 2022 is shown in the table below.
Month in 2022 | Mean average 999 call answer time (seconds) |
January | 19 |
June | 36 |
December | 88 |
Source: NHS England
The number of 999 and 111 calls answered in December 2021 and December 2022 is shown in the table below.
Month | 999 calls answered | 111 calls answered |
December 2021 | 925,118 | 2,131,223 |
December 2022 | 1,014,489 | 2,920,058 |
Source: NHS England