Question to the Department for Transport:

To ask the Secretary of State for Transport, what targets his Department sets to measure the performance of the Southeastern rail franchise.

The franchise agreement between the Government and each individual TOC includes benchmarks in three key areas – punctuality, cancellations and capacity. The Department monitors each train operator’s overall performance against these areas regularly and there are clear actions set out in the franchise agreement should performance drop below what is expected.

Further details can be find in the franchise agreement under Schedule 7.1, which can be found at https://www.gov.uk/government/publications/london-and-south-eastern-railway-limited

In terms of the future franchise, the Department set out its expectations in the Invitation To Tender which can be found at

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/664302/south-eastern-franchise-itt.pdf