First elected: 7th May 2015
Speeches made during Parliamentary debates are recorded in Hansard. For ease of browsing we have grouped debates into individual, departmental and legislative categories.
e-Petitions are administered by Parliament and allow members of the public to express support for a particular issue.
If an e-petition reaches 10,000 signatures the Government will issue a written response.
If an e-petition reaches 100,000 signatures the petition becomes eligible for a Parliamentary debate (usually Monday 4.30pm in Westminster Hall).
These initiatives were driven by Tom Tugendhat, and are more likely to reflect personal policy preferences.
MPs who are act as Ministers or Shadow Ministers are generally restricted from performing Commons initiatives other than Urgent Questions.
Tom Tugendhat has not been granted any Urgent Questions
The Bill failed to complete its passage through Parliament before the end of the session. This means the Bill will make no further progress. A Bill to increase the maximum custodial sentence for the offences of child cruelty and causing or allowing a child or vulnerable adult to die or suffer serious physical harm to imprisonment for life; and for connected purposes.
Freedom of Expression (Religion or Belief System) Bill 2024-26
Sponsor - Nick Timothy (Con)
Cyber Extortion and Ransomware (Reporting) Bill 2024-26
Sponsor - Bradley Thomas (Con)
Pets (Microchips) Bill 2021-22
Sponsor - James Daly (Con)
Desecration of War Memorials Bill 2019-21
Sponsor - Jonathan Gullis (Con)
National Health Service Reserve Staff Bill 2019-21
Sponsor - Alan Mak (Con)
Flexible Working Bill 2017-19
Sponsor - Helen Whately (Con)
Police Officer Training (Autism Awareness) Bill 2017-19
Sponsor - Ann Clwyd (Lab)
Armed Forces (Derogation from European Convention on Human Rights) Bill 2017-19
Sponsor - Leo Docherty (Con)
Low-level Letter Boxes (Prohibition) Bill 2017-19
Sponsor - Vicky Ford (Con)
Immigration Detention of Victims of Torture and Other Vulnerable People (Safeguards) Bill 2017-19
Sponsor - Joan Ryan (TIG)
Ceramics (Country of Origin Marking) Bill 2017-19
Sponsor - Baroness Anderson of Stoke-on-Trent (Lab)
Sanctions (Human Rights Abuse and Corruption) Bill 2017-19
Sponsor - Lord Austin of Dudley (None)
Children of Armed Services Personnel (Schools Admission) Bill 2016-17
Sponsor - Anne-Marie Trevelyan (Con)
Statutory Nuisance (Aircraft Noise) Bill 2016-17
Sponsor - Tania Mathias (Con)
Unlawful Killing (Recovery of Remains) Bill 2016-17
Sponsor - Conor McGinn (Ind)
The Government’s Fuel Finder scheme is now live, with registration open to motor fuel traders. From 2 February, all UK petrol filling stations will be required to report fuel prices, encouraging competitive pricing among retailers.
Fuel Finder data will be made available to data services such as mapping software and price comparison apps to enable consumers to compare prices more easily and helping to tackle the price of an essential product for thousands of hardworking people across the country.
Information on the school workforce, including the number of teachers in state-funded schools, is published in the ‘School workforce in England’ statistical publication here: https://explore-education-statistics.service.gov.uk/find-statistics/school-workforce-in-england/2024.
41,736 qualified teachers joined state-funded schools in England for the 2024/25 academic year, the latest date for which data is available: https://explore-education-statistics.service.gov.uk/data-tables/permalink/3d4415a2-a099-427d-d209-08de2129b4fd. This has been available since 5 June 2025.
School workforce statistics for the 2025/26 academic year will be published in summer 2026.
HM Treasury published a tax information and impact note (TIIN) on applying VAT to independent school fees, which is available at: https://www.gov.uk/government/publications/vat-on-private-school-fees/applying-vat-to-private-school-fees#who-is-likely-to-be-affected. The note contains information on the impacts on individuals and families, and the government’s estimates of the number of pupils expected to enter the state sector as a result of this policy. The government does not collect pupil-level data from private schools and therefore cannot track pupil movements out of private schools into the state sector. Latest published figures confirm that pupil numbers remain within historical patterns seen for over 20 years, with no evidence of excessive pressure on the state system. The department works with local authorities to help them fulfil their duty to secure school places, including for children with special educational needs and disabilities.
The reforms to VAT and business rates, ending the exemptions which private schools previously enjoyed, are expected to raise £1.8 billion a year by 2029/30. This measure will raise essential revenue that will be invested in our public services, such as our £3.7 billion increase to school funding in 2025/26, taking core school funding to £65.3 billion compared to £61.6 billion in 2024/25.
HM Treasury published a tax information and impact note (TIIN) on applying VAT to independent school fees, which is available at: https://www.gov.uk/government/publications/vat-on-private-school-fees/applying-vat-to-private-school-fees#who-is-likely-to-be-affected. The note contains information on the impacts on individuals and families, and the government’s estimates of the number of pupils expected to enter the state sector as a result of this policy. The government does not collect pupil-level data from private schools and therefore cannot track pupil movements out of private schools into the state sector. Latest published figures confirm that pupil numbers remain within historical patterns seen for over 20 years, with no evidence of excessive pressure on the state system. The department works with local authorities to help them fulfil their duty to secure school places, including for children with special educational needs and disabilities.
The reforms to VAT and business rates, ending the exemptions which private schools previously enjoyed, are expected to raise £1.8 billion a year by 2029/30. This measure will raise essential revenue that will be invested in our public services, such as our £3.7 billion increase to school funding in 2025/26, taking core school funding to £65.3 billion compared to £61.6 billion in 2024/25.
HM Treasury published a tax information and impact note (TIIN) on applying VAT to independent school fees, which is available at: https://www.gov.uk/government/publications/vat-on-private-school-fees/applying-vat-to-private-school-fees#who-is-likely-to-be-affected. The note contains information on the impacts on individuals and families, and the government’s estimates of the number of pupils expected to enter the state sector as a result of this policy. The government does not collect pupil-level data from private schools and therefore cannot track pupil movements out of private schools into the state sector. Latest published figures confirm that pupil numbers remain within historical patterns seen for over 20 years, with no evidence of excessive pressure on the state system. The department works with local authorities to help them fulfil their duty to secure school places, including for children with special educational needs and disabilities.
The reforms to VAT and business rates, ending the exemptions which private schools previously enjoyed, are expected to raise £1.8 billion a year by 2029/30. This measure will raise essential revenue that will be invested in our public services, such as our £3.7 billion increase to school funding in 2025/26, taking core school funding to £65.3 billion compared to £61.6 billion in 2024/25.
HM Treasury published a tax information and impact note (TIIN) on applying VAT to independent school fees, which is available at: https://www.gov.uk/government/publications/vat-on-private-school-fees/applying-vat-to-private-school-fees#who-is-likely-to-be-affected. The note contains information on the impacts on individuals and families, and the government’s estimates of the number of pupils expected to enter the state sector as a result of this policy. The government does not collect pupil-level data from private schools and therefore cannot track pupil movements out of private schools into the state sector. Latest published figures confirm that pupil numbers remain within historical patterns seen for over 20 years, with no evidence of excessive pressure on the state system. The department works with local authorities to help them fulfil their duty to secure school places, including for children with special educational needs and disabilities.
The reforms to VAT and business rates, ending the exemptions which private schools previously enjoyed, are expected to raise £1.8 billion a year by 2029/30. This measure will raise essential revenue that will be invested in our public services, such as our £3.7 billion increase to school funding in 2025/26, taking core school funding to £65.3 billion compared to £61.6 billion in 2024/25.
The department values the Hadlow Rural Community School’s land-based curriculum offer. We have been, and remain, willing to consider how the department might support the school to continue to provide a broad land-based offer.
As part of this consideration, in October 2024 departmental officials were in contact with North Kent College to understand their appetite for allowing the school to access the college’s neighbouring land-based facilities.
Ministers have had no contact with North Kent College about this matter.
The Water Supply and Sewerage Services (Customer Service Standards) Regulations 2008 are often referred to as the Guaranteed Standards Scheme (GSS). The GSS establishes baseline expectations for customer service and corresponding payments to be made to affected customers when the standards have not been met. The independent economic regulator Ofwat provides guidance on the scheme, as well as monitors and makes determinations to resolve disputes over GSS claims between companies and customers.
Following a public consultation, the Government confirmed on 17 December 2024 that it will introduce new and increased statutory payments of double the previous amounts or more. The changes will also see the list of circumstances that can trigger compensation expand.
Furthermore, in October 2024 UK and Welsh Governments launched what is expected to be the largest review of the water sector since privatisation, with an Independent Water Commission to examine the sector and its regulatory framework.
The Department for Work and Pensions has indicated that it will not be possible to answer this question within the usual time period. An answer is being prepared and will be provided as soon as it is available.
The Department publishes quarterly Child Maintenance Service official statistics. In the latest National tables, Table 3 provides data on the number of arrangements moving from one service type to another within the Child Maintenance Service from October 2015 to September 2015. The table includes the number of Direct Pay arrangements at the start of each quarter and the number of arrangements moving from Direct Pay to Collect and Pay during the quarter.
The Child Maintenance Service (CMS) operates under statutory guidelines to ensure maintenance arrangements are managed effectively and remains committed to supporting parents and ensuring that child maintenance arrangements are fair, sustainable, and responsive to changing circumstances.
The Department regularly publishes Child Maintenance Service official statistics, with the latest statistics available to September 2025. Table 3 of the accompanying National tables provides the number of arrangements moving from one service type to another within the Child Maintenance Service each quarter. In addition, the table shows the number of arrangements which were closed between October 2015 and September 2025.
The information requested on the reasons for closure is not readily available and to provide it would incur disproportionate cost.
The Child Maintenance Service IT system has had no full outages in the past 12 months. The service is supported by multiple digital products rather than a single system, so the data for part (b) is not held centrally and retrieving it would be disproportionately costly.
The Child Maintenance Service (CMS) defines cross-border maintenance arrangements to mean applications where one or more parties live outside the United Kingdom (UK).
In the past five years, CMS has received no applications involving cross-border maintenance.
CMS can only act where the receiving parent, paying parent and any qualifying children are habitually resident in the UK. It has no jurisdiction otherwise. Such cases fall under international arrangements known as Reciprocal Enforcement of Maintenance Orders (REMO).
REMO allows UK courts to register and enforce child maintenance orders in countries that have reciprocal arrangements with the UK. These arrangements allow maintenance claims across borders and enable registration and enforcement of orders internationally. Enforcement depends on cooperation with overseas authorities and varies by jurisdiction, including EU countries.
The Child Maintenance Service (CMS) plays a vital role in safeguarding the financial welfare of children by handling applications for maintenance. However, some applications are closed as incomplete, commonly due to missing or insufficient information.
Applications which are deemed substantially incomplete, with entire missing sections, can be closed immediately. If an application is partially incomplete, CMS sends a development request asking for the missing information within a set timeframe. If a response is received the application can proceed, failure to respond typically leads to closure.
While we hold data on the overall volume of case closures, this information does not include a breakdown by incomplete cases. Producing this level of detail would require significant manual analysis and exceed the cost limits set.
The Child Maintenance Service keeps international practice under review and draws on lessons from other systems where appropriate. In recent years, we have looked at approaches in countries including Australia, New Zealand, Denmark, Norway, Sweden and the United States.
While international approaches differ and direct comparisons are challenging, our review indicates that the UK Child Maintenance system is effective at tackling child poverty. In the UK, child maintenance payments do not reduce benefit entitlements, which boosts household income and strengthens efforts to reduce child poverty. By separating child maintenance from benefits, the UK approach strengthens its impact on reducing poverty and may improve incentives to pay, ensuring the support is meaningful for both parents.
The Child Maintenance Service (CMS) focuses on maximising compliance and identifying hidden earnings through measures such as datasharing with HMRC.
Information about the paying parent's gross income is taken directly from HM Revenue and Customs (HMRC) for the latest tax year available. This allows calculations to be made quickly and accurately. Use of historic income ensures a stable calculation, which we know from customer feedback is valued as it enables parents to rely on maintenance for financial planning purposes.
In the event a receiving parent believes a paying parent’s earnings are not captured in the standard calculation using HMRC gross income data, they can apply for a variation, under which certain other categories of income can be considered.
Cases where CMS have reason to believe paying parents maybe hiding their income can be investigated by the Financial Investigation Unit. This is a specialist team which can request information from financial institutions (such as banks, investment companies and mortgage companies) to check the accuracy of information that the CMS is given. If any discrepancies are found, they can implement a correct maintenance liability that is supported by CMS legislation.
The Child Maintenance Service (CMS) employs staff across a range of operational functions to support the effective administration of child maintenance arrangements. Staffing levels and the nature of work vary between business areas, including enforcement, calculation and complaints, reflecting the different responsibilities and complexity of activity undertaken within each team.
As of 30 November 2025, CMS employed 4,972 staff. This comprises 4,148 staff employed by the Department for Work and Pensions in Great Britain and 824 staff employed by the Department for Communities in Northern Ireland.
CMS does not routinely apply, or publish, a caseload per caseworker measure. This is because such a metric can be misleading: not all cases have active work attached to them at any given time, while others may generate multiple work items and require different levels of intervention depending on their complexity. Volumes also constantly fluctuate as a case progresses and is therefore only accurate in that moment of time.
While individual caseloads are not calculated, CMS continually monitors workloads and resources across all operational areas to ensure cases are managed effectively. The service is currently resourced at a level appropriate to its operational demand, ensuring that support is directed to the teams and functions where it is most needed.
The Child Maintenance Service (CMS) uses Deduction from Earnings Orders and Deduction Orders from bank accounts to help ensure parents meet their maintenance responsibilities. The number of active orders varies over time as cases progress through compliance and enforcement activity.
The Department regularly publishes Child Maintenance Service official statistics, with the latest statistics available to September 2025, with detailed quarterly statistics on CMS Paying Parents available on Stat-Xplore.
Using the ‘Method of Payment’ variable can identify the number of paying parents who used ‘Deduction from Earnings Order’ or ‘Deduction from Earnings Request’ methods to pay Child Maintenance liabilities, as at the end of each quarter.
Users can log in or access Stat-Xplore as a guest and, if needed, can access guidance on how to extract the information required.
The Department for Work and Pensions take domestic abuse and financial coercion extremely seriously and ensures that all Child Maintenance Service (CMS) colleagues are equipped to provide appropriate support to customers.
All CMS colleagues complete mandatory training on Domestic Abuse, which includes content on financial abuse. This training enables staff to recognise, understand, and respond safely and appropriately to customers who are experiencing or have experienced domestic abuse. The Department regularly reviews and updates mandatory training to maintain its relevance and effectiveness.
In addition to mandatory training, the Department provides refresher training on Domestic Abuse to reinforce understanding and maintain high standards of service.
We know that children in separated families are poorer and more likely to live in poverty than those in non-separated families. Child maintenance payments through both statutory and non-statutory arrangements keep approximately 120,000 children out of poverty each year.
The Department legally relies on data from HM Revenue & Customs and its own benefits data to assess 90% of paying parents earned income and benefit status, which are key parts of the maintenance calculation and maintains a stable accuracy rate of 99.5%
CMS undertake regular quality assurance checks and continually monitors processes to identify improvements.
The information requested on the number of children in Child Maintenance Service cases which have been subject to three or more separate enforcement actions is not readily available and to provide it would incur disproportionate cost.
The information requested is not readily available and to provide it would incur disproportionate cost.
The Child Maintenance Serviced (CMS) takes the issue of domestic abuse very seriously and is committed to ensuring victims and survivors of abuse get the help and support they need to use the CMS safely.
CMS caseworkers are provided with domestic abuse training to ensure they understand, recognise and respond safely and appropriately to customers who are experiencing domestic abuse, or are survivors of domestic abuse. A programme of refresher training has been underway for all existing CMS colleagues during 2025.
There is a specialist team in place in CMS who deliver targeted support to parents subject to the most challenging and complex domestic abuse.
The Department regularly publishes Child Maintenance Service official statistics, with the latest statistics available to September 2025. Table 4 and Table 5 of the accompanying National tables provide information on the amount of child maintenance that should have been paid through Direct Pay and Collect and Pay arrangements, as well as the amounts that remain unpaid under each method.
The Child Maintenance Service (CMS) takes the issue of domestic abuse very seriously and is committed to ensuring victims and survivors of abuse get the help and support they need to use the CMS safely.
The CMS has substantially strengthened its procedures and processes to support customers who are experiencing domestic abuse. They will not be complacent and will always look at ways to go even further.
The CMS has refreshed its approach and understanding of domestic abuse to include financial and coercive control and better awareness of how abuse affects all genders.
A programme of refresher training has been underway for all existing CMS colleagues during 2025.
The CMS has access to resources which help caseworkers provide signposting to supporting organisations, and a Domestic Abuse Plan which includes clear steps to follow in order to support customers who are experiencing abuse. The list of resources and Domestic Abuse Plan are regularly reviewed.
As well as the Domestic Abuse Plan, the CMS responds to cases involving domestic abuse in several ways, including by acting as an intermediary in Direct Pay cases, and providing advice on how to set up bank accounts with a centralised sort code to limit the risk of a parent’s location being traced.
There is a specialist team in CMS who deliver targeted support to parents subject to the most challenging and complex domestic abuse.
We have implemented a more efficient process to move a case to collect and pay when the receiving parent reports missed payments.
The information requested on the number of Child Maintenance Service (CMS) enforcement actions that resulted in full, partial or no recovery of arrears, broken down by type of enforcement action, is not readily available, and to provide it would incur disproportionate cost.
The Department monitors the effectiveness of Child Maintenance Service (CMS) enforcement processes to ensure compliance and support the collection of maintenance owed to children.
The information requested on assessments of the effectiveness of individual enforcement routes, including recovery rates is not readily available and to provide it would incur disproportionate cost.
However, the Department publishes Child Maintenance Service (CMS) statistics regularly, and the latest statistics on enforcement actions taken by CMS, including the amount of money collected, are available for September 2025 in the latest data tables.
‘Table 6.1: Enforcement Actions, Great Britain, April 2015 to September 2025’ provides information on the amounts recovered and actions taken by CMS, including sanctions and other Civil Enforcement actions.
Please refer to the ‘Notes’ provided below the tables and the ‘Child Maintenance Service statistics: background information and methodology’ document for further detail and guidance on interpretation.
The information requested on the number of paying parents with a nil assessment, broken down by each reason for that assessment, is not readily available and to provide it would incur disproportionate cost.
A nil assessment for Child Maintenance applies only in specific circumstances. This includes where the paying parent has very low or no income, is in education or government approved training, is under 16, is receiving certain income related benefits, is in prison, or is in state funded residential care.
The Department does not have a backlog of Child Maintenance Service (CMS) enforcement cases. All cases requiring enforcement action are being actively progressed in accordance with established operational procedures.
The Department continues to strengthen enforcement activity to ensure that parents meet their financial responsibilities. In recent years, it has expanded the range of enforcement powers available to the CMS, enhanced case‑handling processes, and invested in additional capability to take timely action when payments are missed.
As a result of this sustained focus, published statistics show a significant increase in compliance, with the proportion of paying parents who paid some maintenance rising from 64% in the quarter ending September 2022 to 74% in the quarter ending September 2025. The Department remains committed to driving further improvement.
System improvements have been introduced to allow earlier identification of cases at risk of non‑payment, enabling quicker action to re‑establish compliance when payments fail or become irregular.
As part of wider reforms, the Government proposes moving to a single service by removing Direct Pay and expanding the Collect and Pay service. This will create a fully monitored system in which all payments are visible in real time, making non‑compliance easier to detect and allowing faster enforcement intervention.
To strengthen enforcement further, work is underway to introduce administrative liability orders (ALOs), which would remove the need to apply to the courts and reduce the current process to around six weeks in most cases. The Department is working with HMCTS and the Scottish Government to introduce regulations to Parliament as soon as possible.
The CMS remains focused on ensuring that maintenance is paid promptly and in full.
The information requested on the time from missed payments to enforcement action is not readily available and to provide it would incur disproportionate cost.
The Child Maintenance Service (CMS) remains committed to ensuring that children receive the financial support to which they are entitled and will always attempt to secure alternative methods of payments to gain improved compliance in cases where this fails.
While enforcement aims to be swift, paying parents have a right to appeal, which can delay proceedings. The Child Maintenance Service (CMS) must balance timely action with procedural fairness.
The Department’s internal performance metric is to aim to provide a response to MP and Customer enquiries or complaints within 15 working days or to advise them when to expect a response, if the matter is complex and will take longer. To embed quality and consistency into our handling of complaints and enquiries, DWP implemented a Complaints Quality Standards Framework in 2022, which is supported by internal quality assurance measures, and aligned to the Cross Government Complaints Standards.
The Child Maintenance Service is committed to ensuring that child maintenance is paid in full and on time, and where arrears occur we take robust action to recover money owed to children and families.
The Department publishes quarterly statistics for the Child Maintenance Service and the latest statistics are currently available to June 2025. Table 5 of the latest National tables shows the total amount of child maintenance that Paying Parents should have paid since the Child Maintenance Service began, and how much of that has not been paid as at the end of June 2025.
Administrative child maintenance schemes have operated in the UK since 1993. This response addresses the position of arrears under the 2012 child maintenance scheme, which has managed new applications since December 2012. There are legislative differences between arrears arising under this scheme and those accrued under previous schemes.
The Child Maintenance Service (CMS) has a low percentage of unpaid maintenance. 7% of the total maintenance due to be paid since the CMS began, remains to be collected through Collect & Pay
Under the CMS 2012 scheme, all arrears are regarded as collectable unless the receiving parent (or child in Scotland) requests that CMS cease action, or in limited circumstances such as the death of the paying parent where recovery from the estate is not possible. As arrears are owed to the receiving parent rather than the Secretary of State, CMS does not deem any debt uncollectable. CMS continues to focus on enforcement based on the paying parent’s ability to pay, which may vary over time, and actively pursues unpaid maintenance of all ages to ensure children receive the financial support to which they are entitled.
The Department for Work and Pensions does not currently publish statistics on what proportion of child maintenance owed is collected within (a) 3, (b) 6 and (c) 12 months of assessment. Therefore, the information requested is not readily available and to provide it would incur disproportionate cost.
The Department publishes annual accounts for the client funds relating to the statutory child maintenance schemes. The latest accounts for financial year ending 2025 provide relevant figures in Table 1: Analysis of unpaid maintenance by year they originate.
The Child Maintenance Service (CMS) is committed to improving digital services and aligning with the Department’s aim to deliver modern, efficient, and responsive services to customers.
In June 2025, we published a response to our consultation outlining our intention to remove Direct Pay as a service type, to increase effective maintenance arrangements and help lift children out of poverty. This reform will be a main priority in our digital plans over the next few years, alongside modernising technology to be cloud-based, data-driven and scalable.
We continue to improve our digital services based on customer needs. Online services, including Get Help Arranging Child Maintenance and My Child Maintenance Case (MCMC), allow parents to access advice and manage their case 24/7. We have introduced online messaging for some processes and plan to expand this further.
We work closely with the courts on child maintenance matters, but there are no current plans to review data-sharing processes. Any future proposals would comply with data protection laws and ensure strong security.
Some aspects of our online services already use Real Time Information (RTI) from HM Revenue and Customs (HMRC). Gross income details for paying parents, including PAYE, are taken directly from HMRC for the latest tax year, allowing quick and accurate calculations. CMS also uses HMRC RTI to verify current income where it differs by 25% or more from the tax year figure. This threshold provides stability for both parents and avoids frequent recalculations for minor changes.
The Government is currently reviewing the child maintenance calculation to ensure it remains fit for purpose, including updating underlying research and considering how to reflect current and future societal trends.
The Child Maintenance Service (CMS) is committed to improving digital services and aligning with the Department’s aim to deliver modern, efficient, and responsive services to customers.
In June 2025, we published a response to our consultation outlining our intention to remove Direct Pay as a service type, to increase effective maintenance arrangements and help lift children out of poverty. This reform will be a main priority in our digital plans over the next few years, alongside modernising technology to be cloud-based, data-driven and scalable.
We continue to improve our digital services based on customer needs. Online services, including Get Help Arranging Child Maintenance and My Child Maintenance Case (MCMC), allow parents to access advice and manage their case 24/7. We have introduced online messaging for some processes and plan to expand this further.
We work closely with the courts on child maintenance matters, but there are no current plans to review data-sharing processes. Any future proposals would comply with data protection laws and ensure strong security.
Some aspects of our online services already use Real Time Information (RTI) from HM Revenue and Customs (HMRC). Gross income details for paying parents, including PAYE, are taken directly from HMRC for the latest tax year, allowing quick and accurate calculations. CMS also uses HMRC RTI to verify current income where it differs by 25% or more from the tax year figure. This threshold provides stability for both parents and avoids frequent recalculations for minor changes.
The Government is currently reviewing the child maintenance calculation to ensure it remains fit for purpose, including updating underlying research and considering how to reflect current and future societal trends.
The Government is dedicated to ensuring parents meet their responsibilities to provide their children with financial support.
The Child Maintenance Service (CMS) aims to provide fast, accurate and transparent assessments, based on the paying parent’s income, primarily their gross annual income provided by HM Revenue and Customs (HMRC). If there are no significant changes in circumstances occurring, the maintenance calculation remains in place for a year at which point the CMS calculates a new liability as part of the annual review service. However, the CMS do continue to deal with unexpected events and major changes in year, in circumstances such as a move into or out of employment, or only where income changes by at least 25% from the latest annual income information provided by HMRC. This helps to keep calculations up to date and reduces the need for changes in income to be reported during the year.
Where maintenance is due to be paid, the CMS issues all customers a payment plan which details what their expected child maintenance payments are. Where parents fail to pay their on-going maintenance as expected, any unpaid amounts are then considered as arrears. For parents who use the Direct Pay service, they are required to notify the CMS if payments have not been made to allow arrears balances to be updated.
The CMS take proactive actions to move Paying Parents who are not paying their child maintenance back into compliant behaviours as soon as a missed payment is identified. Where payments have defaulted, we use our enforcement powers fairly and quickly to get cases back into payment.
The Child Maintenance Service (CMS) does not hold centrally collated data specifically categorising variation requests by type of unearned income (e.g., dividends, rental income, bonuses).
The information requested is not therefore readily available and to provide it would incur disproportionate cost.
While not specified in the question, we have linked your query to the Child Maintenance Service (CMS), as you have raised other questions today on this topic.
In 2020–21, DWP, introduced a single-tier complaints model to ensure that the process for raising complaints is simple and consistent for customers, including where contact is received from Members of Parliament on behalf of constituents. This model returned complaints handling back to specialist teams within service delivery, enabling the Department to strengthen capability and improve the quality of complaint responses. It also introduced a single software solution for managing complaints and correspondence across DWP.
To embed consistency, we have implemented a Complaints Quality Standards Framework, supported by quality assurance measures, and aligned to the Cross Government Complaints Standards. Under our service standard, when a customer makes a complaint, whether directly or via an MP, the Department aims to provide a response within 15 working days or advise when they can expect a response, if the matter is complex and will take longer.
MPs and their office staff can contact the CMS via dedicated routes, in writing or by phone. The CMS MP hotline is staffed by Complaint Resolution Managers, who aim to provide an on the call response to enquiries where possible or will arrange a call back in more complex cases.
The CMS is committed to delivering a modern, efficient service that meets the needs of all customers. We are focusing on digital solutions and self-service to provide greater choice and flexibility to its customers. We have Increased use of SMS text and email and simplified letters for clarity. Online service 'My Child Maintenance Case' (MCMC) allows parents to access their case information 24/7. We have Introduced online messaging for certain processes, allowing customers to respond to information requests at their convenience, with plans for further expansion. Promoting self-service frees up resources for complex phone queries and vulnerable customers. Improved call routing ensures more calls go directly to case-owning teams for a faster, more responsive service.
The Department regularly publishes Child Maintenance Service official statistics. The complaints received for quarter ending June 2015 to quarter ending June 2025 are available in Table 11 of the accompanying National tables.
A new publication containing data on DWP complaints received and their outcomes, including those within the Child Maintenance Service, is due to be published on 16 December 2025. Data within this publication will cover the period quarter ending September 2020 to quarter ending September 2025.
This Government is committed to maximising the effectiveness of the Child Maintenance Service (CMS), which plays a vital role in ensuring that children receive the financial support to which they are entitled. Only 7 per cent of the total maintenance due since the CMS commenced operations in 2012 remains outstanding through the Collect and Pay service.
Significant reforms to the CMS have already been announced setting out our intention to move to a single service where all payments will be collected and transferred on behalf of parents. This reform will enable the CMS to address non-compliance more swiftly and provide enhanced support to victims and survivors of domestic abuse.
The CMS have a strong range of enforcement powers and continually review how these can be strengthened to improve the CMS’s ability to deploy enforcement measures more widely and select the most appropriate action in each case.
Where the Independent Case Examiner identifies maladministration in cases it investigates, an upheld finding will be reached. Such findings are either upheld, whereby the complaint is fully accepted and evidence supports the complaint, or partially upheld whereby some, but not all, of the issues raised in the complaint have merit.
The data in the table below provides a combined total of upheld and partially upheld outcomes in the Child Maintenance Service (CMS) cases the Independent Case Examiner considered over the last five full reporting years.
| 2020/21 | 2021/22 | 2022/23 | 2023/24 | 2024/25 | Total |
Upheld / partially upheld outcomes | 208 | 313 | 311 | 474 | 459 | 1765 |
Joanna Wallace, the Independent Case Examiner, provided written evidence to the House of Lords Public Services Committee Child Maintenance Inquiry 2025, in which she commented on emergent themes or common issues seen in CMS complaints.
For self-employed paying parents, the gross income used in a maintenance calculation is provided by HM Revenue & Customs (HMRC) in the first instance. HMRC will provide details of the gross taxable profit of the paying parent's business, for the most recent complete tax year
People who are self-employed are required to keep accurate records of their business income and expenses for tax purposes. HMRC can charge penalties for inaccurate reporting where it results in tax being unpaid.
Where a paying parent is the Director of their limited liability company, they are legally an employee of that company and are treated the same as any other employee for child maintenance purposes.
If the receiving parent believes that the paying parent has additional income as a result of their employment status, for example, dividends they can apply for a variation to include this income in the maintenance calculation.
Cases involving complex income can be investigated by the Financial Investigation Unit (FIU). This is a specialist team which can request information from financial institutions to check the accuracy of information the CMS is given. The FIU uses its extensive investigative powers to ensure that families receive child maintenance appropriately and in accordance with the paying parent’s whole income.
The Child Maintenance Service (CMS) have implemented measures in line with the Independent Case Examiner's recommendations in each of the last five years.
Actions include strengthening enforcement processes, improving complaint handling procedures, enhancing staff training, updating guidance, and reviewing policies to ensure fairer outcomes for parents and children. These actions demonstrate CMS commitment to learning from ICE recommendations and improving the experience of CMS customers.
Mandatory Reconsideration (MR) is the process where a parent asks the Child Maintenance Service (CMS) to review a decision before appealing to His Majesty’s Courts and Tribunals Service. It can be requested at any stage of a case or after an unsuccessful application. If CMS finds the original decision incorrect or receives new information, the decision may be revised.
The CMS is committed to ensuring decisions are timely, accurate, fair, and based on all relevant information provided by parents.
The Department publishes quarterly statistics for the Child Maintenance Service (CMS) and the latest statistics are currently available to June 2025.
Table 9 of the latest National tables includes information on the total number of mandatory reconsideration requests received by the CMS and the outcomes occurring each quarter, and the number and percentage cleared within 28 days of receipt, from quarter ending June 2015 to quarter ending June 2025.
Table 10 of the latest National tables includes information on the total number of appeals made by parents to His Majesty's Courts and Tribunals Service to review a decision made by the CMS each quarter, from quarter ending June 2015 to quarter ending June 2025.
The information requested on the average time it takes the Child Maintenance Service to review these requests and, total value of revised liabilities, is not readily available and to provide it would incur disproportionate cost.
The Child Maintenance Service (CMS) aims to complete 80 percent of initial maintenance calculations within six weeks The Department publishes quarterly statistics for the Child Maintenance Service (CMS) and the latest statistics are currently available to June 2025. Table 1 of the latest National tables includes information on the total number of applications received by CMS for each quarter and the percentage cleared within 6 weeks and 12 weeks, from quarter ending June 2024 to quarter ending June 2025
The main causes of delay in completing maintenance calculations include parent disputes, where we need to trace and verify the paying parent’s identity or location and when income investigation and verification is required
We continue to mitigate these factors through income verification from HMRC or benefits systems, quality assurance controls, and responsive resourcing to meet service-level targets.
The CMS is committed to making the most effective use of its strong enforcement powers, and we have made a number of improvements to its processes to drive case compliance and challenge non-compliant behaviours, but we do not currently have performance targets on the time to enforcement following non-payment.
We are dedicated to using enforcement powers fairly and in the best interests of children and separated families, but the specific actions taken following non-payment, and associated timescales will vary depending on the circumstances of a case.
CMS monitors customer experience and satisfaction as part of its regular operational rhythm, however, we do not currently have customer satisfaction performance targets for CMS, but work is ongoing to develop benchmarks against which we can measure performance.
The Child Maintenance Service (CMS) aims to complete 80 percent of initial maintenance calculations within six weeks The Department publishes quarterly statistics for the Child Maintenance Service (CMS) and the latest statistics are currently available to June 2025. Table 1 of the latest National tables includes information on the total number of applications received by CMS for each quarter and the percentage cleared within 6 weeks and 12 weeks, from quarter ending June 2024 to quarter ending June 2025
The main causes of delay in completing maintenance calculations include parent disputes, where we need to trace and verify the paying parent’s identity or location and when income investigation and verification is required
We continue to mitigate these factors through income verification from HMRC or benefits systems, quality assurance controls, and responsive resourcing to meet service-level targets.
The CMS is committed to making the most effective use of its strong enforcement powers, and we have made a number of improvements to its processes to drive case compliance and challenge non-compliant behaviours, but we do not currently have performance targets on the time to enforcement following non-payment.
We are dedicated to using enforcement powers fairly and in the best interests of children and separated families, but the specific actions taken following non-payment, and associated timescales will vary depending on the circumstances of a case.
CMS monitors customer experience and satisfaction as part of its regular operational rhythm, however, we do not currently have customer satisfaction performance targets for CMS, but work is ongoing to develop benchmarks against which we can measure performance.
Mandatory Reconsideration (MR) is the process where a parent asks the Child Maintenance Service (CMS) to review a decision before appealing to His Majesty’s Courts and Tribunals Service. It can be requested at any stage of a case or after an unsuccessful application. If CMS finds the original decision incorrect or receives new information, the decision may be revised.
The CMS is committed to ensuring decisions are timely, accurate, fair, and based on all relevant information provided by parents.
The Department publishes quarterly statistics for the Child Maintenance Service (CMS) and the latest statistics are currently available to June 2025.
Table 9 of the latest National tables includes information on the total number of mandatory reconsideration requests received by the CMS and the outcomes occurring each quarter, and the number and percentage cleared within 28 days of receipt, from quarter ending June 2015 to quarter ending June 2025.
Table 10 of the latest National tables includes information on the total number of appeals made by parents to His Majesty's Courts and Tribunals Service to review a decision made by the CMS each quarter, from quarter ending June 2015 to quarter ending June 2025.
The information requested on the average time it takes the Child Maintenance Service to review these requests and, total value of revised liabilities, is not readily available and to provide it would incur disproportionate cost.