Ambulance Services: Emergency Calls
(asked on 31st January 2023) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether he has provided additional support to emergency control rooms to respond to changes in ambulance call volumes.
This question was answered on 8th February 2023
The management of ambulance 999 call demand is an operational matter for the National Health Service.
To improve call handling performance, the NHS is boosting the number of 999 call handlers to 2,500 nationally, and has established a new digital intelligent routing platform that seamlessly shares call handling demand across ambulance trusts so they can support each other during the busiest periods.