Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, if he will take steps to require Housing Associations that administer communal heat networks to provide accounts to their customers of all deductions and costs that form their bill.

The Energy Prices Act requires eligible heat network operators to pass on discounts they receive from the EBRS to their consumers. They will not be required to provide full accounts but they must explain to the customer how the discount amount that they have passed on is just and reasonable and the areas that they can consider are specified in accompanying regulations. We have appointed the Energy Ombudsman as a body that heat network customers in Great Britain can go to this winter if they are concerned that their heat network operator is not meeting the requirements of legislation.