Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, how many and what proportion of calls to the covid-19 NHS Test and Trace service were (a) answered and (b) answered within 60 seconds in (i) November 2020 and (ii) December 2020.

In November 2020 there were 1,164,683 calls made to the Test and Trace 119 Service, with 1,145,479 calls answered and 99.8% of these answered within 60 seconds.

In December 2020 there were 1,546,068 calls with 1,485,864 calls answered and 92.4% answered within 60 seconds. From 22 December 2020 60,919 calls were made with 51,626 calls answered and 97.9% answered within 60 seconds.