Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to provide hon. Members with a dedicated universal credit helpline.

There is no dedicated MP Hotline for Universal Credit. Prior to the roll-out of Universal Credit Full Service in their constituency, we wrote to each Hon. Member in March 2019. The letter explained the implicit consent arrangements for MPs and also provided the telephone number and email address of the Service Leader in the constituency, so that MPs can contact Service Leaders if there are urgent constituent cases that need attention. This is the best route to raise issues on behalf of constituents and works well because MPs’ offices can establish local relationships.

The Department regularly provides updated contact information to the W4MP.org website indicating the best and most efficient ways to contact it.