Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether she has had discussions with delivery companies on ensuring that courier services are accessible for all.

Ofcom is the independent regulator for the postal sector and publishes an Annual Monitoring Update setting out key data and trends in the postal sector and feedback on users’ experiences of UK postal services.

Under its 2022 Review of Regulation, Ofcom introduced a new consumer protection regulation on parcel companies to ensure all customers of delivery services, including those who may need extra support, are as smooth as possible and their needs are met.