Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what targets he has set for energy suppliers to identify and support disabled customers.

Ofgem require energy suppliers to support disabled customers, including protection from disconnection during the winter, and the provision of additional services through a Priority Services Register (PRS).

The Priority Services Register is a free support service offered by energy suppliers to help people in vulnerable situations. Each supplier keeps their own register and disabled, and other vulnerable, customers may contact their supplier and apply to be added. Organisations such as Citizens Advice, charities and local authorities will be aware of the PRS.

Ofgem monitors compliance with their rules protecting vulnerable consumers. Their most recent report is available at:

https://www.ofgem.gov.uk/sites/default/files/2021-10/Ofgem%20Consumer%20Protection%20Report%20Autumn%202021_Final.pdf.