Veterans UK
(asked on 2nd March 2023) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, how many veterans and their family members have contacted Veterans UK in each year since 2010.
It is not possible to establish the number of individual contacts for the different services provided by Veterans UK.
However, I can confirm the number of calls the Veterans UK helpline received and they are detailed in the table below. Data prior to 2017 is not held.
Calendar year | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 to date |
Calls offered | 142,806 | 143,954 | 123,805 | 53,863 | 34,949 | 57,376 | 11,857 |
Calls answered | 130,225 | 128,373 | 129,428 | 48,074 | 33,977 | 54,932 | 10,851 |
In 2022 The Veterans Welfare Service has had 40,276 client interactions to date, and these include calls, emails and written correspondence.