Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what the expected (a) turnaround time and (b) service level is for recipients of child benefit who are pursuing outstanding claims and queries; and whether those (i) turnaround times and (ii) service levels have been met over the last two years.

HMRC aim to process new claims and changes of circumstances from UK Child Benefit and tax credit customers in 22 days. For international customers HMRC aim to process new claims and changes of circumstances in 92 days. For other priority post items HMRC aim to deal with those queries in 15 days. Those targets have been met in each of the last two years.