Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what alternative provision her Department plans to put in place for hon. Members' staff to use in place of the Basildon Service Centre for universal credit full service enquiries.

Prior to the roll-out of Universal Credit Full Service in their constituency, we write to each hon. Member. The letter explains the implicit consent arrangements for MPs and also provides the telephone number and email address of the District Manager in the constituency, so that MPs can contact District Managers if there are urgent constituent cases that need attention. This is the best route to raise issues on behalf of constituents and works well because MPs’ offices can establish local relationships.