Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what proportion of universal credit applicants manage their claims primarily (a) online, (b) via telephone, (c) face-to-face, (d) in other ways; and if she will make a statement.

To provide this information would incur a disproportionate cost to the Department.

Universal Credit is designed to be a ‘digital-first’ service, ensuring we make best use of technology to deliver a modern and effective working-age welfare system, allowing our staff to concentrate on those people who require additional support.