Ambulance Services: Standards
(asked on 13th June 2022) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what was the average response time for serious ambulance calls in April (a) 2021 and (b) 2022.
The average response time for serious ambulance calls is not collected centrally. Incidents responded to by ambulance services are triaged into four response time categories. The following table shows the mean average response times in hours, minutes and seconds for Category 1 ‘Life-threatening’ calls and Category 2 ‘Emergency’ calls in April 2021 and April 2022.
| Category 1 | Category 2 |
April 2021 | 0:07:03 | 0:18:29 |
April 2022 | 0:09:02 | 0:51:22 |
The number of unanswered 999 calls is not collected centrally. The following table shows the number of calls placed to ambulance services in England in each of the last 10 years.
2012/13 | 8,544,899 |
2013/14 | 8,485,768 |
2014/15 | 9,001,274 |
2015/16 | 9,404,676 |
2016/17 | 9,774,493 |
2017/18 | 8,640,022 |
2018/19 | 11,714,293 |
2019/20 | 12,415,787 |
2020/21 | 11,413,834 |
2021/22 | 14,061,120 |
Source: NHS Ambulance Quality Indicators.
Note:
Data from 2017/18 reflects the implementation of new reporting standards and may not be directly comparable to previous years.