Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Answer of 25 March 2021 to Question 171701 on Railways: Tickets, if he will ensure that it is possible for customers to purchase tickets from a member of staff if they are unable to use or cannot access (a) ticket machines, (b) smartphones and (c) the internet.

We recognise the importance that passengers place on station staff being available to assist them with their journeys and the work that they undertake to promote the accessibility of the network.

While it is for train operators to ensure staff are deployed in a way that best meets the needs of their passengers, we will work with them to ensure passengers who are unable to use or access ticket machines, smartphones or the internet can continue to purchase train tickets as readily as they can do today.