Armed Forces: Housing
(asked on 12th April 2021) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, if he will publish Amey’s (a) target and (b) actual maintenance appointment waiting times in respect of armed forces personnel accommodation for each of the last three years.
Amey’s response repair targets for each category/priority is as follows:
Category | Expectation | Target to meet |
Emergency | Make safe within 3 hours | 100% |
Critical | Make safe and restore functionality within 12 hours | 95% |
Urgent | Full permanent repair carried out within 5 working days | 95% |
Routine | Full permanent repair carried out within 15 working days | 95% |
Wind and Weatherproof | Made secure within 20 working days | 95% |
Amey performance for the years 2018, 2019 and 2020 is shown in the following tables:
2018
Category | Jan | Feb | Mar | Apr | May | June | July | Aug | Sep | Oct | Nov | Dec |
Emergency | 96.43% | 96.77% | 99.25% | 97.50% | 99.03% | 98.88% | 100% | 98.25% | 98.54% | 100% | 100% | 100% |
Critical | 98.58% | 97.44% | 97.71% | 98.51% | 98.53% | 97.71% | 98.26% | 98.11% | 97.86% | 98.45% | 98.25% | 98.74% |
Urgent | 90.44% | 93.10% | 93.52% | 93.11% | 94.01% | 94.40% | 93.63% | 94.60% | 94.35% | 93.88% | 92.50% | 91.90% |
Routine | 93.19% | 94.08% | 94.14% | 94.65% | 94.71% | 96.07% | 95.00% | 94.43% | 94.59% | 94.69% | 94.95% | 94.48% |
Wind and Weatherproof | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | No Data | 100.% | 100.% |
2019
Category | Jan | Feb | Mar | Apr | May | June | July | Aug | Sep | Oct | Nov | Dec |
Emergency | 100% | 100% | 100% | 100% | 100% | 100% | 77.78% | 100% | 100% | 100% | 100% | 100.00% |
Critical | 98.89% | 98.17% | 97.45% | 98.62% | 97.51% | 97.97% | 98.02% | 96.98% | 97.54% | 97.62% | 97.78% | 98.06% |
Urgent | 91.12% | 94.43% | 95.27% | 94.70% | 94.37% | 95.63% | 94.61% | 93.99% | 92.99% | 93.47% | 91.36% | 90.10% |
Routine | 94.27% | 94.96% | 95.70% | 94.28% | 95.91% | 95.89% | 95.79% | 95.41% | 95.08% | 94.32% | 92.88% | 93.51% |
Wind and Weatherproof | No Data | 100% | 100% | 100% | 100% | 100% | No Data | 100% | 80% | 100% | 100% | No Data |
2020
Category | Jan | Feb | Mar | Apr | May | June | July | Aug | Sep | Oct | Nov | Dec |
Emergency | 85.71% | 76.32% | 100.00% | 100.00% | 100.00% | 80.00% | 62.50% | 94.74% | 100.00% | 100.00% | 100.00% | 100.00% |
Critical | 98.78% | 98.67% | 97.74% | 97.95% | 97.22% | 97.68% | 98.23% | 98.27% | 97.46% | 99.62% | 99.55% | 98.91% |
Urgent | 92.70% | 94.20% | 90.07% | 95.31% | 95.37% | 95.48% | 95.91% | 94.12% | 94.07% | 93.26% | 94.15% | 93.50% |
Routine | 93.35% | 94.41% | 89.26% | 94.75% | 95.75% | 96.77% | 95.79% | 95.87% | 94.92% | 94.60% | 94.79% | 94.97% |
Wind and Weatherproof | 100% | 100% | 100% | No Data | 100% | 100% | 100% | 100% | No Data | 100% | 100% | No Data |
If a target time is missed by Amey, it is recorded as a late response, however details on exactly how long the waiting time was are not held.