Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, pursuant to the answer of 26 June 2026 to Question 11150 on Civil Service: Workplace Pensions, whether he has a timetable for setting a target date.

The Cabinet Office awarded Capita the contract to administer the Civil Service Pension Scheme in November 2023 under the previous government.

The current delays facing scheme members are entirely unacceptable, and this Government has taken firm action to resolve them through a clear recovery plan with strict delivery milestones. We have deployed additional resources to expedite priority cases, ensuring that serving and former staff receive the high standard of service they deserve. Regular progress updates remain available to members via the pension portal and GOV.UK.

While Capita committed to a complete return to standard contractual service levels by the end of June 2026, they have failed to meet this critical milestone. The Government is taking robust action to hold Capita to account. This includes withholding £9.9 million in contract payments for undelivered milestones, alongside confirmation that the Government surge team costs will be recovered directly from Capita.

To enforce strict compliance, independent auditors are being deployed to conduct a technical systems review, and an on-the-ground Remedial Adviser is being appointed at Capita’s expense. Further commercial, legal, and operational options remain on the table during the consideration of long-term structural delivery options.

As before, the target date for 2024/25 Preserved pension statements (or current value statements) for deferred members has not yet been agreed. If a deferred member would like a current value statement they can contact Capita for a copy.

Deferred members can still register onto the pensions portal to check their personal information, contact details and death benefit nominations are correct. When digital enhancements are available, members will be informed on the Civil Service Pensions website.