Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what recent assessment he has made of the performance of (a) Pinnacle and (b) VIVO in their delivery of maintenance contracts for his Department.

Future Defence Infrastructure Services accommodation suppliers were directed by the Defence Infrastructure Organisation to implement rectification plans to achieve rapid improvements in contract performance.

There has been a marked improvement in Pinnacle's performance since January 2023. In most areas, where Pinnacle are completely in control of outcomes, their performance now meets or exceeds acceptable levels. There are a few areas, such as complaints resolution, where Pinnacle are not able to hit acceptable levels due to issues with the performance of the Regional Accommodation Maintenance Service Suppliers.

VIVO's performance has also improved and continues to trend upwards, however more work is required to meet Acceptable Levels of Performance.