Armed Forces Compensation Scheme

(asked on 25th April 2023) - View Source

Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what processing targets his Department has for completing (a) injury and illness claims, (b) survivor claims and (c) reconsiderations under the Armed Forces Compensation Scheme.


Answered by
Andrew Murrison Portrait
Andrew Murrison
This question was answered on 2nd May 2023

For claims under the Armed Forces Compensation Scheme, the Key Performance Indicator (KPI) target is 90 working days Average Clearance Time (ACT) for all claim types including Reviews. There are not individual KPI targets for different claim types because of their wide range and differing levels of complexity. At the end of March 2023 the ACT was 99 working days.

It should be noted that Official Statistics excludes applications for Reviews of existing awards (for example a request for Review following a deterioration in the condition) and therefore the KPI figures used for monthly performance monitoring may not be directly comparable with the annual official statistic.

The KPI target for Reconsiderations is 123 working days ACT. At the end of March 2023 the ACT was 127 working days.

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