Armed Forces: Housing
(asked on 15th May 2023) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, with reference to the Cabinet Office's key performance indicators data for October to December 2022, if he will explain what the key performance indicators (a) voids prepared to Move-in Standard, (b) Customer Satisfaction and (c) Right First Time refer to in respect of service family accommodation contracts awarded to Amey and Vivo.
The table below details the key performance measures and what they refer to for, a) voids prepared to Move-in Standard, (b) Customer Satisfaction and (c) Right First Time in respect of the Service Family Accommodation contracts awarded to Amey and Vivo:
Performance Measure | Purpose |
Voids prepared to Move-in Standard | To determine the performance of the Supplier in preparing SFA for Move-in. |
Occupant Satisfaction with Response Maintenance | To determine the overall level of Customer Satisfaction with Reactive Maintenance tasks. |
Occupant Satisfaction at Move-In | To determine the overall level of Customer satisfaction with the Service received |
Occupant Satisfaction with Planned Maintenance | To determine the overall level of Customer satisfaction with the Service received |
Right First Time | To determine the effectiveness of the Supplier in completing Reactive Maintenance tasks to a good standard in a single visit. |