Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what steps her Department is taking to work with (a) artists, (b) event organizers and (c) primary ticketing platforms to tackle ticket touting.

His Majesty’s Government is committed to supporting fair and transparent ticket pricing and tackling unacceptable behaviour in this market.

We have strengthened the law in relation to ticketing information requirements and have introduced a criminal offence of using automated software to buy more tickets online than is allowed. We also support the work of enforcement agencies in this area, such as the Competition and Markets Authority, National Trading Standards, and the advertising industry's own regulator, the Advertising Standards Authority.

We engage with a range of key organisations and individuals operating in the ticketing sector to ensure a fair and transparent system. This includes STAR (the Society of Ticket Agents and Retailers, the self-regulatory body for the entertainment ticketing industry in the UK), the Competition and Markets Authority, Fanfair Alliance (the campaigning body against industrial scale online ticket touting), membership bodies representing all parts of the music sector including artists and event organisers, and, where appropriate, primary and secondary ticketing businesses.

Ultimately, ticket pricing strategies are a matter for event organisers and ticketing platforms. We carry out ongoing monitoring of the legislative landscape in the ticketing market and in the light of technological, enforcement and other market developments, but agree with the recommendation in the Competition and Markets Authority’s 2021 report on secondary ticketing that there should not be a ban on the uncapped secondary ticket market.