Question to the Home Office:

To ask the Secretary of State for the Home Department, whether there is a prescribed test for determining whether an application is deemed to be complex and therefore falls outside Home Office service standards.

There is no prescribed test for when a case is deemed to be complex.

Each case is dealt with on its own merits and while reviewing an application a trained caseworker will make an assessment of whether the particular circumstances of that application would deem it to be classed as complex. If a case is classed as complex we will write to the customer explaining why.