Question to the Ministry of Defence:

To ask the Secretary of State for Defence, whether his Department plans to make an assessment of the adequacy of the delivery of the War Pension Scheme.

Delivery of the War Pension Scheme is reported on monthly against a set of agreed Key Performance Indicators and is reviewed by wider Ministry of Defence (MOD) at Functional Delivery Boards. The Scheme is also monitored by the Defence Business Services Corporate Board. A dedicated complaints team monitor and track issues that arise with an internal 'lessons identified' process to drive improvement.

Ways to improve the delivery of the War Pension Scheme for the benefit of customers are constantly being sought, and around £40 million is currently being invested by the MOD in an ongoing Transformation Programme as part of the Service Delivery Contract to digitise existing paper-based processes.