Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to ensure workers do not have their jobs replaced by artificial intelligence.

DWP is committed to providing caring, compassionate, and efficient support and services to customers. New technologies such as Artificial Intelligence can help us do that. DWP does not use Artificial Intelligence to replace human judgement to determine or deny a payment to a claimant; a human agent will always make final decisions. Artificial Intelligence will never replace the role of our colleagues in supporting customers throughout their journey. We are using Artificial Intelligence to undertake administrative and repeatable tasks, freeing up our staff to spend more time with their claimants or empowering them to provide their essential services more effectively and efficiently.

DWP's Personal Information Charter explains how and why we use personal information and citizen’s rights and responsibilities.