Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, when the contract for Capita to deliver complaints services for NHS is due to conclude.

Capita has not been specifically contracted to operate a complaints service for the National Health Service. Capita is under contract to NHS England until August 2025 to provide a range of support services for primary care in England. This includes operating a customer support centre for service users which would handle any complaints solely relating to the delivery of primary care support services.

As part of its primary care support service Capita will consider and respond to feedback and complaints from service users. NHS England monitors these through its contract assurance and governance mechanisms.