Pensions: Telephone Services

(asked on 11th September 2023) - View Source
Questioner
Justin Madders Portrait
Justin Madders
(Labour - Ellesmere Port and Neston)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, to confirm what the average answering time is on the Pension Service Helpline.

Answered by
Laura Trott Portrait
Laura Trott
Chief Secretary to the Treasury
This question was answered on 18th September 2023

The table below shows data from the Pension Service lines, Pension Credit and State Pension. The metrics include Average Speed to Answer as requested for the last complete calendar month.

Date

Product Line

Average Speed to Answer (hh:mm:ss)

Aug-23

Pension Credit

0:06:08

Aug-23

State Pension

0:03:08

Average

0:04:22

Please note this information is derived from the Department’s management information designed solely for the purpose of helping the Department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.

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