Telephone Services
(asked on 18th June 2014) - View Source
Question to the Home Office:
To ask the Secretary of State for the Home Department, how many telephone lines with the prefix (a) 0845, (b) 0844 and (c) 0843 her Department (i) operates and (ii) sponsors; how many calls each such number has received in the last 12 months; and whether alternative numbers charged at BT local rates are available in each such case.
Please see the table below detailing the use and purpose of non geographic
numbers, 0843, 0844 and 0845. These figures are taken directly from BT's call
reporting system.
Home Office
Prefix | Number of lines / service | Inbound calls in last 12 months* | Alternative BT Local Rate No? |
0843 | 0 | N/A | No |
0844 | 0 | N/A | No |
0845 | Nationality Contact Centre / European Enquiry Line | 362,582 | Migrated to 0300 March 2014 |
Asylum Support Line | 46,294 | Migrated to 0300 March 2014 | |
MPs Enquiry Line | 18,441 | No |
*Note:on 7 March 2014 the Nationality Contact Centre/European Enquiry Line and the Asylum Support Line both migrated from 0845 to the 0300 prefix with calls charged the same as calls to 01/02. The above volumes for those lines therefore are from June 2013 to March 2014
HM Passport Office
Prefix | Number of lines / service | Inbound calls in last 12 months | Alternative BT Local Rate No? |
0843 | 0 | N/A | No |
0844 | 0 | N/A | No |
0845 | Customer Letters | 325,452 | 0300 number available |
Passport verification services (PVS) (a Business to Business Service) | 50,644 | No |