Electronic Government: Proof of Identity
(asked on 26th March 2024) - View Source
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, how many people verified their identity for GOV.UK One Login by (a) using the GOV.UK ID Check app, (b) answering security questions online and (c) visiting a Post Office in each month between August 2023 and March 2024.
Between 1 August 2023 and 26 March 2024, the number of users who successfully verified their identity through GOV.UK One Login is as follows:
| Aug ‘23 | Sep ‘23 | Oct ‘23 | Nov ‘23 | Dec ‘23 | Jan ‘24 | Feb ‘24 | Mar ‘24 | Total |
GOV.UK ID Check App | 205,864 | 204,652 | 217,962 | 214,731 | 183,075 | 342,315 | 258,010 | 217,006 | 1,843,615 |
Web browser route, with security questions | 7,009 | 5,938 | 6,687 | 9,297 | 5,944 | 12,116 | 4,174 | 2,636 | 53,801 |
In-person at the Post Office | 124 | 511 | 544 | 1,008 | 775 | 1,700 | 2,274 | 1,620 | 8,556 |
The public expects quick, secure and user-friendly access to government services. Previously, UK citizens and residents needed to grapple with multiple sign-in methods and identity verification routes when using government services online.
GOV.UK One Login is replacing these duplicative systems across government with a single account and identity checking system. This will make it easier for users to access the services they need, reduce costs to government, and provide stronger protections against fraud.