NHS 111

(asked on 10th January 2019) - View Source

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, how many calls to 111 were abandoned in each month in 2018.


Answered by
Stephen Hammond Portrait
Stephen Hammond
This question was answered on 17th January 2019

The volume of NHS 111 calls which were abandoned after at least 30 seconds connection time to the NHS 111 service from January to December 2018 is shown in the following table.

Month

Volume of calls abandoned after at least 30 seconds

January 2018

75,488

February 2018

88,544

March 2018

113,244

April 2018

45,718

May 2018

43,485

June 2018

46,702

July 2018

62,784

August 2018

41,646

September 2018

37,697

October 2018

44,697

November 2018

50,703

December 2018

57,375

Source: NHS England, NHS 111 minimum data set

https://www.england.nhs.uk/statistics/statistical-work-areas/nhs-111-minimum-data-set/

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