Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how many calls to 111 were abandoned in each month in 2018.
The volume of NHS 111 calls which were abandoned after at least 30 seconds connection time to the NHS 111 service from January to December 2018 is shown in the following table.
Month | Volume of calls abandoned after at least 30 seconds |
January 2018 | 75,488 |
February 2018 | 88,544 |
March 2018 | 113,244 |
April 2018 | 45,718 |
May 2018 | 43,485 |
June 2018 | 46,702 |
July 2018 | 62,784 |
August 2018 | 41,646 |
September 2018 | 37,697 |
October 2018 | 44,697 |
November 2018 | 50,703 |
December 2018 | 57,375 |
Source: NHS England, NHS 111 minimum data set
https://www.england.nhs.uk/statistics/statistical-work-areas/nhs-111-minimum-data-set/