Defence Infrastructure Organisation
(asked on 3rd September 2014) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, whether the contract for the strategic business partnership between the Defence Infrastructure Organisation and Capita contains conditions on customer facing service and expected response times to enquiries.
This question was answered on 10th September 2014
The Strategic Business Partner Contract has obligations to manage all the services managed by the Defence Infrastructure Organisation including the service delivery contracts. These contracts include customer service and response times.
The Strategic Business Partner Contract also contains key performance indicators for customer satisfaction.