Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to use the findings of the customer satisfaction measure survey of the Restart Scheme to improve the (a) experience and (b) outcomes of participants with a health condition.

Department for Work and Pensions review the findings from the Restart Scheme customer satisfaction surveys quarterly and identify key themes or feedback and share these with providers, to improve performance.

If any specific issues are identified, DWP works with the relevant parties to address these at Contract Package Area or national level. Any participants with a health condition receive a tailored action plan which takes into consideration their individual needs. However, DWP has not received any feedback specific to this claimant group.