Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what progress his Department has made in assessing the systems used by (a) his Department, (b) the Army, (c) the Navy and (d) the RAF for recording service complaints; and if he will make a statement.

Accurate data is clearly important for assessing the efficiency and effectiveness of the complaints process. Service complaints data is captured by all three Services on the Joint Personnel Administration (JPA) system. The system and the supporting guidance for users have been refined following internal audits of JPA's effectiveness and extent of its use in 2008 and 2012.

A third audit is being carried out to review the adequacy and effectiveness of actions taken in response to the audit in 2012. The Service Complaints Commissioner is fully involved in the audit.