Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what steps she plans to take to help ensure (a) energy companies and (b) network operators can contact consumers on the Energy Priority Services Register during a power cut once the digital switchover is complete.

DSIT is engaging with the Department for Energy Security and Net Zero (DESNZ) to ensure robust measures are in place to mitigate any risks arising from the Public Switched Telephone (PSTN) switchover in the energy sector. The details regarding contingency plans and consumer prioritisation in the energy sector falls within DESNZ’s remit.

DSIT works closely on a range of resilience issues in partnership with industry, through the Electronic Communications Resilience & Response Group (EC-RRG), who engage in regular dialogue with the Energy Networks Association across a range of issues to help strengthen resilience between the telecoms and energy sectors.

The Department for Business and Trade (DBT) also recently consulted on proposals to establish a multi-sector Priority Services Register to enable better data sharing between providers of gas, water, electricity, and telecoms providers, and allow consumers to be registered as vulnerable across sectors. The consultation closed in January 2024, with a response expected in due course.