Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what guidance he has provided to Ofgem on how it checks that energy companies approach customers and other householders in an appropriate manner on the installation of smart meters; and whether there is a protocol to ensure that companies have clear guidelines on that process.

Ofgem have set out their expectations in relation to energy suppliers’ engagement of their customers on smart meters.

In addition, the Smart Metering Installation Code of Practice, designated by Ofgem in 2013, sets out mandatory minimum standards for energy suppliers to follow in relation to the smart meter installation experience. Ofgem is responsible for ensuring relevant licensees compliance with the Code.