Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department is taking to help support rail passengers who do not have access to digital ticketing, in the context of proposals to close ticket offices.

In October 2023, the Government communicated to the industry that no ticket offices should close following consultation when it became clear that industry-led proposals did not meet the high thresholds for service set by Ministers. The consultation raised several important issues which we are working with the industry on, including the modernisation of fares and ticketing and improving accessibility.