Ministry of Justice: Telephone Services
(asked on 1st May 2019) - View Source
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, pursuant to the Answer of 29 March 2019 to Question 235313 on Courts: Telephone Services, if he will publish a list of (a) every helpline operated by his Department and (b) the prefix of each such helpline.
During 2014 extensive work was undertaken to transfer MoJ’s higher rate customer service lines into local rate numbers. Since that time the responsibility for these lines has been devolved to the ALBs and MOJ does not hold all this information centrally. Below include helplines operated by MoJ and its Executive Agencies including average call times where available.
Ministry of Justice | Prefix | Ave Call Time (Mar 19) |
- Public Enquiry Line | 0203 | 00:02:191 |
HMCTS | Prefix | Ave Call Time (Apr 2019) |
- Divorce | 0300 | 00:16:36 |
- Employment and Tax Tribunals | 0300 | 00:05:42 |
- Family and Civil | 0300 | 00:24:50 |
- Immigration and Asylum | 0300 | 00:12:09 |
- London Magistrates | 0300 | 00:10:06 |
- Money Claims | 0300 | 00:09:05 |
- Probate | 0300 | 00:05:29 |
- Single Justice System | 0300 | 00:11:17 |
- Social Security Child Support | 0300 | 00:15:19 |
- Video Hearings | 0300 | 00:04:22 |
HMPPS | Prefix | Ave Call Time (Mar 19) |
- Public Enquiry Line | 01633 | 00:01:591 |
Criminal Injuries Compensation Authority | Prefix | Ave Call Time (2018/19) |
- Customer Service Centre | 0300 | 00:12:29 |
Office of the Public Guardian | Prefix | Ave Call Time |
- Call Centre Helpline | 0300 | Not available |
Legal Aid Agency | Prefix | Ave Call Time (Apr 2019) |
- Crime Contact Centre | 0300 | 00:07:47 |
- Civil Contact Centre | 0300 | 00:08:02 |
- Civil Legal Advice | 0345 / 08452 | 00:11:52 |
1 These do not include waiting times as this information is not held.
2 There is a recorded message on the 0845-number explaining the 0345 option for callers.