Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 1 May 2019 to Question 247977 on Universal Credit, what assessment he has made of what type of interactions with social media would help to increase awareness and understanding of universal credit.

The Department makes use of social media to increase understanding and awareness of Universal Credit in several ways. The opening up work campaign aims to increase awareness and understanding of Universal Credit and help people navigate the new claim process by signposting people to the Understanding Universal Credit website. The campaign uses a range of paid digital channels including Facebook to reach people with Universal Credit information. We also provide information in video format and regularly post Universal Credit information across DWP Corporate Twitter accounts. Content is shared on our local Jobcentre Plus accounts and we also use these accounts to respond to general enquiries about Universal Credit and signpost to additional information.